Get Ready To Explore

Prediction of Escalation, Churn, and CSAT: 
TheLoops extracts 35 signals of sentiment to help Support and Success teams understand real-time customer sentiment, predict escalations, uncover revenue at risk and provide relevant, strategic Support and customer retention. Witness what this looks like in action! 

Generative AI to drive more productivity across your teams: 
Learn how GenAI capabilities make it easy to rapidly understand what's happening across agent performance, cases, product feedback requests and knowledge gaps. 

AI Agent Copilot and Automated QA: 
It's never been easier to ensure that your team is in compliance with your procedures and can resolve cases with precision and speed. We'll demo how you can obtain this and save up to 65% of your time alone on QA. 

Proactive Backlog Management :  
The longer cases sit, the greater likelihood of churn. That’s why you need a dynamic backlog that answers who, what, when, where, why and how did this happen? Not to worry, TheLoops makes backlog management data driven and streamlined. Learn more at booth 408.

At TSIA, we'd love to meet and share how we can help you achieve the same results that 
PayPal, Tricentis, Bloomreach and Sauce Labs have obtained using TheLoops.

⬇️ 30% Reduction in Cost Per Ticket   📉 21% Decrease in Customer Escalations 

❇️ 37% Operational Efficiency Gain  💰 $480k in Support Cost Savings